MEWA Textil-Service AG relies on Circlon | group's digital solution concept

Successful implementation of individual service solutions and a new generation of mobile devices for front-line staff.

The starting position

MEWA Textil-Service is a group of companies in the textile management service sector with 45 locations in 14 European countries. The group has its administrative headquarters in Wiesbaden and, with around 5,700 employees, is one of the leading textile service providers for work wear and an expert in topics such as hygiene, cleanliness and microbiological safety. Customers are supplied by the company's own fleet of around 590 vehicles.

For the area of service logistics, a new, more efficient mobile device generation is to be introduced, with a simultaneous changeover from Windows to Android. The most important requirement placed on the digital solution was a small-format but robust enterprise device for the service drivers, with an optimal price-performance ratio and the matching "all-round carefree service package" in the background.

The solution

MEWA Textil-Service AG commissioned the Circlon | group to implement its individually tailored Circlon | Operate solution and to stage rugged smartphones as new driver devices for the truck fleet. The rollout started in June 2020 and to date 50% of the planned total project volume of 800 mobile devices have already been successfully rolled out at 6 locations in Germany and a further 8 countries in Europe.
The robust smartphone replaces the old fleet of devices and increases the performance of each individual member of the MEWA team by enabling that person to perform multiple tasks simultaneously with the device. This optimises logistical operational processes, resulting in time and cost savings.

The services of the Circlon | Operate solution running in the background ensure both centralised digital management of the MEWA device pool and rapid pool replacement in the event of a defective device. RMA (Return Merchandise Authorisation) cases are handled via a swap exchange, i.e. if required, an intact device from the pool is delivered to the respective location in a swap box; in turn, the defective device is returned in it, checked and repaired if necessary. With this seamless device availability in the event of a return, the customer remains operational and has an overview of the current status of the devices in Circlon | Operate at all times.

The successes

The Circlon | group sees itself as a one-stop solution provider for its customers. In addition to consulting and procurement of the actual hardware, the focus is also on service in the interest of the customer to ensure the successful implementation of the project. In the rollout to date, MEWA Textil-Service AG can look back on the successful implementation of the new smart devices for the drivers of its truck fleet, which help to optimise logistical processes. The company sees another significant advantage in the digitalisation or automation of device management right up to device exchange and the resulting increased transparency in the relevant sequences.

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